Journal

Like most new business owners, I initially worried about retaining every client. I believed that no matter how hard we worked, how…

Like I said, there are a thousand ways to lose customers. Here’s number 2… This one was less easy to anticipate before…

There are a thousand ways to lose a customer (aka how to fudge the facts). Agnelo. 0449 592 728 

For a small business, the time spent responding to phone, text or social media enquiries is critical. You’re answering the phone but…

Here I find myself in contentious country… to hand out Business Cards or not? Here’s what I know works more than any…

There is no shortage of clients for any business, in any economy. There is just a shortage of ideas which give incentive…

Friends, let’s be real… a new business needs all the help it can get. Today, I want to tell you about ‘the…

OK, we’ve all been there… the staff who avoid your eye, go missing in action altogether or (my favourite) busily engaged in…

Have you noticed the name tags worn by the people in service to us? When I was young, I used to think…